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Privacy Policy

OBJECTIVE, SCOPE AND APPLICABILITY

Studio Charm (referred to as the "Company," "we," "our," or "us") highly values your privacy and is dedicated to safeguarding it. This Privacy Policy ("Policy") outlines how we collect, use, disclose, and transfer Personal Information (defined below) on our controlled platforms, including our website and mobile applications (collectively referred to as the "Platforms"), in the context of individuals who interact with our Platform, provide information, or whose information we collect, receive, or process in connection with the sale of our products ("Products").
 

This Policy does not cover Personal Information collected offline (unless otherwise specified), on Company websites not linking to this Policy, by customers in countries other than India, or on third-party websites linked from our Platform.
 

By accessing and/or using our Platform and providing information as described in this Policy, you consent to the collection and use of the information you disclose on the Platform in accordance with this Policy, including sharing your information as per this Policy. We encourage you to carefully read and understand this Policy concerning the collection, use, and disclosure of your information. If you are uncomfortable with any terms or policies outlined in this Policy, you may choose to discontinue using the Platform.
 

Furthermore, you agree and consent to receive all service-related communications on the mobile number you provide to the Company, even if this number is registered under the National Do Not Call Registry, in accordance with the Telecom Commercial Communications Customer Preference Regulations, 2018 ("TRAI Regulations"). You expressly convey your interest and informed consent to receive communications, including commercial communications, related to the Company’s services. You confirm that no communication from the Company or on its behalf shall be deemed Unsolicited Commercial Communication under Regulation 2(bw) of the TRAI Regulations. You have specifically opted to receive communications on the mobile number you provide.
 

In this Policy, "Personal Information" refers to information that directly or indirectly, either on its own or when combined with other available or likely information in the Company’s possession, is capable of identifying you. This includes information submitted to and/or collected through the Platform and maintained by the Company in an accessible format, excluding information freely available in the public domain or furnished under the Right to Information Act, 2005 or any other prevailing law.
 

HOW DO WE COLLECT YOUR PERSONAL INFORMATION?

We engage with you through various means and channels, including our Platform, email, phone, or text messaging on your mobile phone. Our preferred means of communication is email due to its minimal environmental impact. We collect and receive Personal Information in the following ways:
 

Submission on our Platform

The Company collects and stores Personal Information provided by you while using our Platform, including during voluntary registration processes. We also collect and store your Personal Information through sponsored social media platforms, events, etc.

For example, you may provide your name, postal address, email address, and other information for purposes such as registration, ordering Products, newsletters, offers, customer service inquiries, or surveys. You may choose not to provide certain information; however, this may restrict your use of the Platform or certain features.

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Automatic Collection

We automatically collect and store certain information when you interact with the Platform, including usage details and interactions with content and services. We may use cookies, internet tags, and web beacons to collect non-identifiable information such as browser type, URLs visited, and device details.

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These technologies help us enhance user experience, provide better service, enable customisation, conduct statistical analysis, and improve Platform administration. Certain features may not function without these technologies. Information collected passively cannot identify you unless combined with other identifiable data. We may also collect location data and mobile device identifiers.

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Other Sources

We may receive information about you from third parties, such as updated delivery details or promotional partners, where you have opted in to receive such information. We may also receive demographic or marketing data to improve our offerings. Studio Charm is not responsible for the privacy practices of third-party websites that it does not own or control.

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WHAT PERSONAL INFORMATION DO WE COLLECT?

The Company limits collection to information necessary to provide accurate services, process orders, issue refunds, and improve Products and services. This includes:

  • Name, email address, postal address, phone number(s), country

  • Date of birth, language preference, location

  • Publicly available information

  • Shipping recipient details, IP addresses

  • Product interests, opinions, and preferences

  • Financial information such as bank account, credit/debit card details, or other payment instrument information

  • Records of Product interests and purchases

  • Technical data about your device, system, and software

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PURPOSE OF COLLECTION OF PERSONAL INFORMATION

We may use your Personal Information to:

  • Verify identity

  • Fulfil Product purchases and transactions

  • Communicate regarding orders, accounts, and Platform activity

  • Send newsletters, surveys, and marketing communications

  • Respond to customer requests, reviews, and feedback

  • Administer promotions, contests, and surveys

  • Request ratings and reviews

  • Follow up after communication via email, chat, or phone

  • Enable social media login and sharing

  • Comply with legal obligations and industry standards

  • Conduct analytics, research, and performance measurement

  • Send order updates and offers via email, SMS, and social media

  • Improve Platform functionality and user experience

  • Prevent fraud, illegal activity, and policy violations

  • Establish or defend legal rights

  • Comply with applicable laws and government requests

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Legal Basis for Processing:

  • Performance of a Contract

  • Legitimate Interest

  • Compliance with Legal Obligations

  • Consent

Where consent is required, it is obtained at the time of information collection. You may withdraw your consent by emailing onlycharmingg@gmail.com. We may also use anonymised or aggregated data for analytics and research. Such data does not identify you and is not considered Personal Information.

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STORAGE OF PERSONAL INFORMATION

Personal Information may be stored on secure servers operated by the Company or by third-party cloud service providers engaged solely for storage and retrieval purposes. These providers are required to maintain security standards at least equivalent to ours.

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RETENTION AND DISPOSAL OF PERSONAL INFORMATION

We retain Personal Information only for as long as necessary to fulfil its purpose or as required by law. Appropriate safeguards are maintained to prevent unauthorised access, use, or disclosure.

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OPTING OUT

You may opt out of promotional communications by:

  • Updating account preferences

  • Clicking the “unsubscribe” link in promotional emails

  • Contacting us at onlycharmingg@gmail.com

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Removal of Public Content

To request removal of content such as reviews, email onlycharmingg@gmail.com. Complete removal from the internet cannot be guaranteed due to cached copies.

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WITHDRAWAL OF CONSENT

You may withdraw consent at any time by writing to onlycharmingg@gmail.com. Withdrawal does not affect processing already completed. Certain information may still be retained to comply with legal obligations or enforce agreements.

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CUSTOMER COMMENTS AND CONTENT

Any content you post publicly may be read or used by others. Studio Charm is not responsible for information you voluntarily disclose.

LINKS TO THIRD-PARTY WEBSITES

Our Platform may include links to third-party websites. These are independent of Studio Charm, and we are not responsible for their content or privacy practices.

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THIRD-PARTY ANALYTICS

We use third-party analytics services such as Google Analytics to analyse Platform usage. These services may use cookies and similar technologies. By using the Platform, you consent to such processing in accordance with this Policy.

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EMPLOYMENT OPPORTUNITIES

Information submitted for employment opportunities at Studio Charm will be kept confidential and may be retained for future hiring consideration.

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SECURITY

We employ physical, technical, and organisational safeguards including:

  • Restricted physical access

  • Password protection and encryption

  • Confidentiality agreements and staff training

Sensitive payment information is encrypted using SSL technology. While we take strong security measures, we cannot guarantee absolute protection against unauthorised third-party access.

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POLICY REVIEW

We may update this Policy periodically. Revisions will be indicated with a “Revised (date)” notice. Continued use of the Platform after updates constitutes acceptance of the revised Policy.

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